Questions, answered plainly

Twice a week, at minimum. Consistency is what matters: hair looks and feels its best with regular care, so keep it up week after week. Daily is not better — the point is the soak, not the frequency.

No. Wash it out before bed. The instruction on the label is deliberate: up to all day, then out. Overnight oiling on a warm pillow is how scalps get congested.

Yes — 24 hours before first use, on the inside of the forearm. The blend contains rosemary and peppermint essential oils, and linalool, geraniol and eugenol occur naturally in them.

Not once it is washed out. Between application and wash it is visibly oil in your hair, which is the whole idea. Shampoo twice if you were generous.

Children under 6. Anyone pregnant or breastfeeding, epileptic, or managing high blood pressure — rosemary and peppermint essential oils are the reason. If in doubt, ask your doctor before using.

Below 25°C and away from light. The bottle is amber for that reason. Somewhere in the bathroom cupboard rather than on the windowsill.

No. The formula is a blend of plant oils and plant-derived ingredients, and nothing in it is animal-derived.

Orders leave within two business days. Shipping is free anywhere in Australia — postage is included in the price — and metro delivery is typically 2–5 business days, a little longer regional. You will get a tracking number by email when it ships. We do not ship outside Australia yet.

Unopened bottles can be returned within 30 days. Opened bottles can’t be returned for a change of mind, for hygiene. This doesn’t affect your rights under the Australian Consumer Law: if a product is faulty, contact us and we’ll make it right.